Frequently Asked Questions (FAQ)

General

Ninarosaqua

Shipping

Return and Refund

Press and collabs

Shops and Retail

Custom drawing services

 

General

Who built the website?

We did! I also run a creative agency called Denkfabriek Agency so our web developer built it, together with me, Ninarosa.

Do you have a question that isn’t listed above?
Email me at waves@ninarosaqua.com 

Ninarosaqua

What are you doing for sustainability?

  • Producing small batches to avoid overstock
  • Producing based on research to avoid creating products no one will ever use/buy
  • Using sustainable ink
  • Using recycled or eco certified paper
  • Using upcycled or sustainable packaging materials (envelopes, boxes, etc.)
  • Offsetting CO2 as a person and business using Ecologi
  • Offsetting CO2 for flights using Greenseat

Do you have a question that isn’t listed above?
Email me at waves@ninarosaqua.com 

Shipping

When are orders shipped?

After receiving your order, I take up to 5 business days to process your order – but it’s generally the same or next day.

How long does the shipping take?

Depends on where you are and how fast the post delivery people are (: can be a few days or longer.

How much are the shipping fees?

Shipping fees are calculated upon check out and depend on your location and order. They vary between €0,- (local pick up) and €20,- (international shippings heavy package).

How does the local pick up work?

Local pick up can be done in The Hague or Zaandam and is based on availability. I will contact you after you have placed your order to arrange a date and time with you.

Do you have a question that isn’t listed above?
Email me at waves@ninarosaqua.com 

Return and refund

What products can I return?

All products in your order except personalized products. You have the right to cancel your order up to 14 days after receipt without giving any reason.

For more info about returns and refunds, have a look at the return and refund policy.

In what timeframe can I return?

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs.

For more info about returns and refunds, have a look at the return and refund policy.

Why can’t I return personalised products?

The custom products/services that you purchase through this web store are made to measure according to the specification entered by you. The right of withdrawal therefore does not apply. The sale is final after successful payment.

For more info about returns and refunds, have a look at the return and refund policy.

Do I have to pay the shipping for returns?

Only the costs for return from your home to the webshop are for your own account. These costs are approximately €7,25 per package. Consult the website of your carrier for the exact rates.

For more info about returns and refunds, have a look at the return and refund policy.

What happens if the product gets damaged on its way back?

Returning is at your own risk. We are not responsible for damage caused during the shipping or returning process.

For more info about returns and refunds, have a look at the return and refund policy.

How does the return process work?

  1. Email us at shop@ninarosaqua.com stating the order number (mandatory) and the reason of return (optional)
  2. Put the product(s) in the original packaging, if possible
  3. Make sure the products are safe; use a proper box and tape it well, as we don’t want products falling out!
  4. Send the product(s) to the address stated in the email (this changes every now and then so I won’t state it on this page)
  5. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

For more info about returns and refunds, have a look at the return and refund policy.

Do you have a question that isn’t listed above?
Email me at waves@ninarosaqua.com 

Press and collabs

With what kind of brands do you collab?

I collab with brands that aligns with my values, e.g. sustainability, veganism, female empowerment, creativity, or surfing. It does not matter whether you sell a product or provide a service. Previous companies I have teamed up with are sustainable clothing companies, surf bikini producers, jewelry designers, vegan food product makers, kite camps, or fin designers.

What kind of collabs can you do?

  • Becoming an ambassador of your brand, with a personalized discount code for my followers, that gives me commission for every purchase made through the link
  • Writing a blog post on a sustainable lifestyle blog in exchange for a giveaway + products/services + a fee
  • Referring clients towards one and another in exchange for commission
  • Modelling for your brand in exchange for products/service + a fee
  • Paid Instagram or Linkedin post for a fee
  • Drawing collab in exchange for royalty fees or 1x kickback fee
  • Creating a product or service together, e.g. a surf board or fin design

But do get in touch if you have something in mind, these are just ideas!

Can you become an ambassador of my brand? How does that work?

I can! Let’s first get to know each other a bit to see if there’s a match. It’s a personal brand, after all. So schedule your call and then we will discuss how we can strengthen each other!

Can I interview you for a magazine or podcast?

If it aligns with my values, I see opportunities! Message me at waves@ninarosaqua.com and we’ll talk 😉

Do you have a question that isn’t listed above?
Email me at waves@ninarosaqua.com 

Shops and retailers

At what physical stores can I buy Ninarosaqua products?

Currently, you can buy the products at Tigershark Coffee + Noordzee Boardstore + Studio Scheveningen in The Hague.

At what online stores can I buy Ninarosaqua products?

Currently, my products are sold at Bluehouseworld + Makers Labels.

How can I become a reseller of Ninarosaqua products?

I am pretty selective at what stores I want my products but an introduction and digital coffee never hurts. Let’s talk @ waves@ninarosaqua.com

Do you have a question that isn’t listed above?
Email me at waves@ninarosaqua.com 

Custom drawing services

Pricing

How much will my drawing cost?

The €85,- minimum price is based on a drawing that I can do in 30 minutes including sketches and correction rounds. In this price, I have included the introduction call and finishing touch as well. As my work is custom, you will receive a personalised quotation. The price of your drawing depends on the complexity as well as the size. I work at an hourly rate of €85,-

Shitty reply that you can’t work with of course but it’s true. Anyway, for reference, here are some drawings including the numbers of hours put in.

  • pink board = 7 hours
  • Preston board = 3 hours
  • leopard board = 2 hours

    Are the prices including or excluding VAT?

    All prices are including VAT as most of the buyers are customers and not companies. If you are buying for business purposes, the VAT amount will be stated on the receipt.

    Can I get a tax invoice?

    Yep, tax invoices will be provided by default.

    How much is the shipping?

    Depends on the size of the board, the speed of shipping, and from where to where the board has to be shipped. I’ll help you calculate this in the intro call.

    How does it work with the payment? Do I have to pay everything at once?

    It’s done in parts except discussed otherwise. After accepting the quotation, you will receive an invoice for the down payment of 50%. After I have finished everything, you will receive the second invoice for the remaining 50%. It’s possible to pay all at once or have the second half split up in more payment terms. Mention this in the intro call and we will find a way to make it work. The only this that is not negotiable is the 50% down payment.

    Scope

    Are the travel costs (for Ninarosa to come to the client or vice versa) included?

    Nope, they are not. Get in touch to figure out where in the world I am based and if I am coming near to you anytime soon.

      What’s not included?

      • Travel costs for you to me or for me to you
      • Ding fixes (sometimes I can’t help myself though haha)
      • Glitter or any other fancy uncommon drawing stuff

      So the intro call is for free but is the sketch too?

      No, the sketch is not for free. It’s included in the price for the drawing but you cannot just get it for free. The intro call is free indeed and you don’t have any obligation after that. Worst case, you walk away with a better idea of what you’d want and some inspiration.

      Process

      How can I prepare the call?

      Create a Pinterest board or other mood board so that I have an idea of what you have in mind.

        How long does it take?

        Depends one again on the complexity. Even if I calculate 6 hours, I can’t do all 6 hours in 1 go, given the intro call + sketch + correction round + finishing touch have to be done step by step and require your input. Additionally, the board needs to dry a bit.

        Let’s say, for a board that I spend 2 hours on, I need a week. For a board I calculate 6 hours for, I might need 2 or 3 weeks altogether. It also depends on my schedule from these projects, my other work, and my private life. Maybe I don’t have the colours you want and I need to order them first and wait for them to be delivered. I will give you an estimation in the intro call.

        How can I speed up the process?

        Schedule the intro call as soon as you have an idea of what you want so that I can schedule the time in my calendar. You can speed up the process by accepting the quote + providing feedback as soon as you can.

        Can you do the fins as well?

        I surely can, ma’am! Check out the custom fin drawing service.

        Do I have to take off the leash and fins?

        Yes, to avoid confusion (“was this your leash or mine?”), I do recommend this. I can take them off as well as I have the screwdriver + fin key but I do not need them for the drawing so you better take them off.

        Where are you located? (for dropping/shipping and time zone purposes)

        I am mostly based in The Hague but travel regularly, e.g. to Bali, the Canary Islands, or Portugal. Generally, I work in the GMT +1 timezone with working hours somewhere between 8am and 9pm. Just let me know where you are based and we will figure it out.

        Board requirements

        What sizes of boards do you accept?

        All sizes.

          What materials do you accept? (epoxy vs PU)

          All materials.

           

          My board is snapped or dinged, does that matter?

          Nope, all good. It also does not matter that you will maybe not use it in the water. It’s beautiful as an indoor decoration as well.

          Does it matter whether I want it on the deck or the bottom?

          Nope, I can do both. Just keep in mind you will wax the deck so your drawing will be partially covered.

          I have a tail pad, is that ok?

          Sure, no worries at all. I just can’t draw on it but it won’t be in the way.

          Well, are there ANY requirements you have about the board then?

          Lol, glad you asked. Not really. So far, all sizes + materials + conditions + sides + colours have worked.

          My board is snapped or dinged, does that matter?

          Nope, all good. It also does not matter that you will maybe not use it in the water. It’s beautiful as an indoor decoration as well.

          Others

          I know you’re all about female empowerment etc but… uhh… I am actually male… is that a problem?

          Not at all. If you support the mission, you are just as welcome as any chick.

            What brands do you use?

            For the board, I use Molotov graffiti markers. They stay on the best and are recommended by all ‘water artists’. For the fins, I use Posca, as they are finer and are also waterproof.

             

            What style can you do?

            I am pretty versatile. In the introduction call, I can hear you out on your idea and see if it is something I am familiar/comfortable with. As honesty is one of my core values, I will let you know if I can be of service or whether it is out of my league. But I am sure we will find a way.

            Are there any limits to what you can or want to draw?

            Well, it goes without saying that I am not going to write ‘fuck women’ on the board or fins. Hate speech is not welcome. But I am not quite a plaster saint and I don’t think you would have made it this far in the FAQ/website if you were a women hater or hateful person. So far, I haven’t had any requests that I had to refuse because it was going against my principles. I hope you’re not the first. We’ll establish this in the intro call.

            Do you have a question that isn’t listed above?
            Email me at waves@ninarosaqua.com