Right of withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs.
Only the costs for return from your home to the webshop are for your own account. These costs are approximately €7,25 per package. Consult the website of your carrier for the exact rates.
The custom products/services that you purchase through this web store are made to measure according to the specification entered by you. The right of withdrawal therefore does not apply. The sale is final after successful payment.
Returning is at your own risk. We are not responsible for damage caused during the shipping or returning process.
- Email us at firstname.lastname@example.org stating the order number (mandatory) and the reason of return (optional)
- Put the product(s) in the original packaging, if possible
- Make sure the products are safe; use a proper box and tape it well, as we don’t want products falling out!
- Send the product(s) to the address stated in the email (this changes every now and then so I won’t state it on this page)
- We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.